Experts in call centre

Contact Centre

Overview

3d Marketing provides outsourcing call centre solutions to businesses. We go beyond the traditional call centre services as we can offer comprehensive data and delivery solutions to your campaigns. We offer the complete outsourcing solution, combining the latest state of the art technology with customer service and a commitment to quality. Our services have been utilised by many clients in all vertical markets providing us with an insight into how to approach your target market. What ever your needs are, 3d Marketing can be tailored to fit your campaign, making us a complete business outsourcing centre. Our contact centre is staffed with agents, supervisors, account managers and support staff that are focused on success.
We succeed when you succeed!

Appointment Setting

We are highly skilled in appointment setting. Our telemarketing operators can work on your lead lists and make informative sales pitches to hundreds of Potential Customers a day. They are the equivalent of your professional front line sales force that convince your prospects of the benefits of your products and services. Once the prospect is interested our operators will set an appointment for your dedicated sales team to close the deal.

Thanks to the 3d online Lead Portal your appointments are emailed through with full call recordings. We can even integrate with certain calendars to coordinate your sales efforts in real time.
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Data Cleansing

An important process for all businesses. Allow our call centre to take care of your current data by updating information as well as eliminating time wasters, or irrelevant data. This process will allow you to evaluate your current marketing plans and insure that you are contacting prospects who are actually interested in your products or services. This process will also allow you to evaluate how many genuine prospects and/or clients you currently have as well as provide an insight as to whether additional data is required to meet your targets and profit margins. This process is always conducted in relation to the clients needs and will always be operated only by professional telemarketing staff who are all briefed and trained thoroughly on the clients needs.

Market Research

3d Marketing’s experience of putting together Market research campaigns is reassuringly complete. Having built up teams previously on data collection and street side research we understand the needs of our clients and the value gathered from the data. It’s not just about the questions, but who asks them and how they are asked.

We pride ourselves in being able to dedicate well paid, full time staff into this role and people with experience of talking to people day in day out. Staff are not rewarded on commission to ensure there is no benefit in an early finish or cheating the system.

The question ‘Could you spare a few moments please?’ can be delivered in many ways, but our team are professional enough to not push the busy and not to patronise the ones who stop and take the time.

We have the ability to work with the necessary tools of the trade, from simple clip board all the way up to CAPI (Computer Assisted Personal Interviewing).

Additionally, we provide completed campaign result presentations which enable full analysis of trends and overlay of existing lifestyle data. Lifestyle data is information gathered on consumers in terms of significant cultural factors such as socio-demographics, family income, family structure, likely spending power and behaviour. When combined with collected data it makes a very powerful analysis tool

3d Marketing are active in many different types of market research on our clients behalf:

Test marketing- When a new product is launched on a small scale to judge the likely acceptance before being launched fully. Concept testing – To test a new idea out and see how it is received.

Mystery shopping – Often used by companies for quality control of their own business practices. This involves one of our agents contacting the business to purchase a product and recording the whole event, not only the telephone call but also giving an in depth analysis of how the procedure was carried. This can sometimes be used to evaluate competitors as well.

Segmentation research – This is used to discover the breakdown of the consumers, usually by demographics, psychographics, and behavioural characteristics.

Brand name testing – To find out how the product is perceived by the consumer base.

Advertising and promotion research – How effective have the ads been, can people remember them and what do they identify and associate with them and how does it influence purchasing.

There are several methods of carrying out market research and is dependent on the campaign and the goal. Common methods for mystery shopping is via the telephone for example, whilst brand name testing may be identified by surveys conducted on the high street.

3d Marketing’s experienced and seasoned marketing consultants are excellent in all areas of this process and undergo regular training sessions to ensure this level is maintained.

Lead Generation

3d Marketing will help any client gain more prospects through its lead generation/appointment setting services. The primary reason that drives numerous businesses/firms to outsource their cold calling is the need to channel their energies on closing. 3d Marketing will satisfy that need! We recognise that additional sales lead generation, sales prospecting, and sales growth is essential for any company. 3d Marketing will give each client the support they need to build up their sales. The lead generation and sales prospecting that we provide are all “golden opportunities” because we want the best for our customers. We will provide you with the tools and the people to guarantee that your objectives will be met.

Debt Management Leads

Our Debt Management leads are the best qualified leads in the UK. We supply some of the top Debt Management Companies and they are achieving great results. These leads will be freshly generated and delivered to your inbox the morning after the campaign. However we also have HOTKEY technology to send the calls live to your desk.

PPI Leads

We generate high quality PPI reclaim leads through pure telemarketing. All leads are exclusive to you and sent to our clients fresh as soon as they are generated.

Hot Key Transfer

All of our lead generation or appointment campaigns can be setup for hot key transfer. Which means we can put interested potential customers through to your phone live.

IFA Appointments

We have a dedicated team of financially trained IFA appointment setters that will put together appointments targeted with small business owners across the UK. Call now for further information.

Tel: 01772 643200
E-mail: sales@3dmg.co.uk